Here's a comprehensive, updated Terms of Service:

Terms of Service

Hand Up LLC | Eric Donoho Last Updated: May 8, 2026

Overview

This website and all associated platforms are operated by Hand Up LLC, owned and operated by Eric Donoho ("we," "us," or "our"). These Terms of Service govern your use of all websites, digital products, courses, coaching services, and content offered by Hand Up LLC and Eric Donoho, including but not limited to handupllc.com and ericdonoho.com.

By accessing or purchasing from any of our platforms, you agree to be bound by these Terms. If you do not agree, do not use our services.

Section 1 — Eligibility and Acceptance

By using our services, you confirm that you are at least 18 years of age, or the age of majority in your jurisdiction. You agree to use our services only for lawful purposes and in compliance with all applicable local, state, federal, and international laws. Any breach of these Terms may result in immediate termination of your access without refund.

Section 2 — Our Services

Hand Up LLC and Eric Donoho offer digital products, online courses, coaching programs, books, downloadable resources, and educational content. Some products are hosted on third-party platforms including Shopify, Thinkific, and others. The availability, pricing, and content of any product or service may be modified or discontinued at any time without notice.

We make every effort to accurately represent our products. However, we do not warrant that descriptions, outcomes, or results will meet your individual expectations. Results from our educational content, courses, or coaching will vary based on individual effort, experience, and circumstances.

Section 3 — Pricing and Payment

All prices are listed in U.S. dollars and are subject to change without notice. By completing a purchase, you authorize us or our payment processors to charge your selected payment method. We reserve the right to refuse or cancel any order at our sole discretion, including orders that appear fraudulent or that violate these Terms.

You agree to provide accurate and current billing information and to promptly update it as needed.

Section 4 — Refund and Return Policy

All sales of digital products, downloadable content, and online courses are generally final due to the nature of digital delivery. Refund requests are reviewed on a case-by-case basis. If you believe you are entitled to a refund, contact us within 7 days of purchase at [email protected] with your order details and reason for the request. We reserve the right to approve or deny refund requests at our sole discretion.

Physical products, if any, are subject to our separate return policy posted at the time of purchase.

Section 5 — Intellectual Property

All content created and published by Hand Up LLC and Eric Donoho, including but not limited to books, courses, videos, written materials, graphics, logos, and website content, is the exclusive intellectual property of Hand Up LLC and Eric Donoho. You may not reproduce, distribute, resell, modify, or create derivative works from any of our content without prior written permission.

Purchasing a product grants you a limited, non-transferable, personal license to access and use the content for your own individual, non-commercial purposes only.

Section 6 — Disclaimer of Warranties

Our services and all content are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that our services will be uninterrupted, error-free, or free of viruses or other harmful components. Your use of our services is entirely at your own risk.

Educational Disclaimer: The content provided by Hand Up LLC and Eric Donoho, including courses, books, coaching, and any related materials, is for educational and informational purposes only. Nothing we publish or communicate constitutes legal, financial, investment, tax, or professional advice. Always consult a qualified professional before making financial, legal, or real estate decisions.

Results Disclaimer: Any testimonials, case studies, or examples shared are not guarantees of results. Individual outcomes will vary.

Section 7 — Limitation of Liability

To the fullest extent permitted by law, Hand Up LLC, Eric Donoho, and any officers, employees, affiliates, agents, or contractors shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of our services, products, or content — including lost profits, lost data, or any other loss — even if we have been advised of the possibility of such damages.

Our total liability to you for any claim arising from use of our services shall not exceed the amount you paid us in the 90 days preceding the claim.

Section 8 — Indemnification

You agree to indemnify, defend, and hold harmless Hand Up LLC, Eric Donoho, and all affiliated parties from any claims, demands, damages, losses, or expenses — including reasonable attorneys' fees — arising from your breach of these Terms, your violation of any law, or your infringement of any third-party rights.

Section 9 — Third-Party Platforms and Links

Our services may involve or link to third-party platforms including Shopify, Thinkific, payment processors, and others. We are not responsible for the content, policies, or practices of any third-party platform. Your use of third-party services is governed by their own terms and privacy policies. We encourage you to review them before engaging.

Section 10 — User Conduct and Prohibited Uses

You agree not to use our services or content to:

Violation of any of the above may result in immediate termination of access without refund and may be referred to appropriate authorities.

Section 11 — User Submissions and Feedback

Any feedback, ideas, testimonials, or submissions you provide to us may be used by Hand Up LLC and Eric Donoho at our discretion without compensation or obligation to you. You are solely responsible for the accuracy and legality of anything you submit.

Section 12 — Privacy

Your use of our services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to the data practices described in our Privacy Policy.

Section 13 — Termination

We reserve the right to suspend or terminate your access to any of our services at any time, with or without cause, and with or without notice. Upon termination, your right to use our content and services immediately ceases. All provisions of these Terms that by their nature should survive termination will do so, including intellectual property rights, disclaimers, and limitations of liability.

Section 14 — Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Indiana, United States, without regard to conflict of law principles. Any disputes arising from these Terms or your use of our services shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration in Hamilton County, Indiana, under the rules of the American Arbitration Association. You waive any right to a jury trial or class action proceeding.

Section 15 — Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be severed and will not affect the validity or enforceability of the remaining provisions.

Section 16 — Entire Agreement

These Terms, together with our Privacy Policy and any additional policies posted on our platforms, constitute the entire agreement between you and Hand Up LLC regarding your use of our services and supersede all prior agreements and understandings.

Section 17 — Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated date. Your continued use of our services following any changes constitutes your acceptance of the updated Terms.

Section 18 — Contact

Questions or concerns regarding these Terms should be directed to:

Hand Up LLC | Eric Donoho 4000 W 106th St, STE 125-339 Carmel, IN 46032 📧 [email protected] 📞 317-379-9680

These Terms are intended for general legal protection. For advice specific to your business situation, consult a qualified attorney.