Here's a comprehensive, updated privacy policy:

Privacy Policy

Hand Up LLC | Eric Donoho Last Updated: May 8, 2026

Who We Are

This Privacy Policy applies to Hand Up LLC and all related brands, products, and services operated by Eric Donoho ("we," "us," or "our"), including but not limited to handupllc.com, ericdonoho.com, and any associated courses, digital products, or coaching services. By using any of our services, you agree to the terms of this policy.

Information We Collect

Information you give us directly:

• Name, email address, phone number, and mailing address
• Billing and payment information (processed securely through third-party processors)
• Account credentials and profile information
• Communications you send us

Information collected automatically:

• IP address, browser type, device information
• Pages visited, time spent, referring URLs
• Cookie and tracking data

Information from third parties:

• Payment processors (Stripe, PayPal, etc.)
• Marketing platforms (email providers, ad networks)
• Course and membership platforms (Thinkific, Shopify, etc.)

How We Use Your Information

We use your information to:

• Deliver products, courses, and services you purchase or request
• Process payments and send order confirmations
• Send account-related communications
• Send marketing emails (you can opt out anytime)
• Improve our websites and services
• Detect and prevent fraud
• Comply with legal obligations

We do not sell your personal information to third parties for their own marketing purposes.

Cookies and Tracking

We use cookies and similar technologies to operate our sites and improve your experience. This includes analytics tools (Google Analytics), advertising pixels (Meta, Google Ads), and platform-specific cookies from services like Shopify and Thinkific.

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

How We Share Your Information

We may share your information with:

• Service providers who help us operate our business (payment processors, email platforms, hosting providers, course platforms)
• Advertising partners for targeted marketing, including Meta and Google
• Legal authorities when required by law, subpoena, or to protect our rights
• Successor entities in the event of a business merger, acquisition, or sale

All third-party partners are required to handle your data responsibly and in accordance with applicable law.

Data Retention

We retain your information for as long as necessary to provide services, maintain business records, and comply with legal obligations. You may request deletion of your data at any time (see Your Rights below).

Your Rights and Choices

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Delete your personal information
• Opt out of targeted advertising or data sharing
• Port your data to another service
• Withdraw consent where processing is based on consent
• Appeal any decision we make regarding your request

To exercise any of these rights, contact us at [email protected]. We will respond within the timeframe required by applicable law and will never discriminate against you for exercising your rights.

To opt out of marketing emails, click the unsubscribe link in any email we send.

To opt out of targeted advertising:

• Google: https://www.google.com/settings/ads
• Meta/Facebook: https://www.facebook.com/settings/?tab=ads
• Digital Advertising Alliance: http://optout.aboutads.info

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with their information, please contact us and we will delete it promptly.

Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure. You are responsible for keeping your account credentials confidential.

Third-Party Links

Our sites may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before providing any personal information.

International Users

Your information may be transferred to and processed in the United States or other countries. If you are located in the European Economic Area or United Kingdom, we rely on appropriate legal mechanisms including Standard Contractual Clauses for such transfers.

California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt out of the sale or sharing of your personal information. We do not sell personal information as traditionally defined. To submit a CCPA request, contact us at [email protected].

Changes to This Policy

We may update this Privacy Policy periodically. When we do, we will revise the "Last Updated" date at the top. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.

Contact Us

For questions, requests, or concerns about this Privacy Policy, contact us at:

Hand Up LLC | Eric Donoho 4000 W 106th St, STE 125-339 Carmel, IN 46032 📧 [email protected] 📞 317-379-9680

This policy is intended to comply with applicable U.S. privacy laws including CCPA, as well as GDPR requirements for international users. For legal advice specific to your situation, consult a qualified attorney.